Cancellation Policy

The following cancellation terms apply based on your country of residence or the country from which you access the Service.

Subscriptions automatically renew at the end of each billing cycle until canceled. You may cancel at any time through your account settings or by contacting support, as described below.

For Customers Outside the European Union

How to Cancel

You may cancel your subscription at any time by following these steps:

1. Log in to your account and navigate to Settings.
2. Click on the Subscription tab and select Unsubscribe.
3. Follow the on-screen instructions to confirm your cancellation.

Alternatively, you may cancel by contacting our support team at [email protected].

Timing of Cancellation

When you cancel, your subscription will remain active until the end of your current billing period. You will continue to have access to all paid features until that date. After the billing period ends, your subscription will not renew and your account will revert to a free tier (if available) or be deactivated.

No Refunds

Unless otherwise required by applicable law, cancellation does not entitle you to a refund for any fees already paid. We do not provide prorated refunds for partial billing periods. If you cancel partway through a billing cycle, you will continue to have access for the remainder of that cycle but will not receive a refund for the unused portion.

Free Trials

If you signed up for a free trial, you must cancel before the trial period ends to avoid being charged. If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription at the applicable rate, and you will be charged accordingly.

Confirmation

After cancellation, you will receive a confirmation email at the email address associated with your account. If you do not receive a confirmation within 24 hours, please contact us at [email protected] to verify that your cancellation was processed.

For Customers in the European Union

Right of Withdrawal / Cooling-Off Period

If you are a consumer residing in the European Union, you have the right to withdraw from your subscription within fourteen (14) days of purchase without giving any reason (“cooling-off period”).

However, by subscribing to Kyssy and consenting to the immediate provision of digital content, you acknowledge and agree that you lose your right of withdrawal once the digital content has been fully provided or, in the case of an ongoing subscription, once the service has begun. When you subscribe and access paid features immediately, you expressly consent to the immediate commencement of the service and acknowledge that you thereby lose your right of withdrawal.

To exercise your right of withdrawal (where it has not been lost), you may:

• Email us at [email protected] with a clear statement of your decision to withdraw.
• Use the model withdrawal form provided below.

Effect of Withdrawal

If you withdraw within the cooling-off period and have not lost your right of withdrawal, we will reimburse all payments received from you without undue delay and no later than fourteen (14) days from the day on which we are informed of your decision to withdraw. The reimbursement will be made using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

Cancellation After the 14-Day Period

After the 14-day cooling-off period, you may cancel your subscription at any time using the same methods described above for customers outside the European Union. Your subscription will remain active until the end of the current billing period, and no refund will be issued for the remaining portion of that period.

Confirmation

After cancellation or withdrawal, you will receive a confirmation email. If you do not receive confirmation within 24 hours, please contact [email protected].

EU Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

For Customers in the United Kingdom

If you are a consumer residing in the United Kingdom, you have the same 14-day right of withdrawal described above for EU customers. The same conditions regarding loss of the right of withdrawal upon immediate commencement of digital content apply.

To exercise your right of withdrawal, contact us at [email protected] or use the model withdrawal form above. The effect of withdrawal, including reimbursement terms, is the same as described in the EU section.

After the 14-day cooling-off period, you may cancel at any time using the methods described above. Your subscription will remain active until the end of the current billing period, and no refund will be issued for the remaining portion.