Complaints Policy

Introduction

This Complaints Policy (“Policy”) explains how you may submit complaints about content on Kyssy and how we handle those complaints. This Policy constitutes a legal agreement between you and Hex42 Ventures LLC. By submitting a complaint, you confirm that the information you provide is accurate and complete to the best of your knowledge.

Contact Information

Hex42 Ventures LLC
2277 South Park Ave, Unit #75, Buffalo, NY 14220
Email: [email protected]

Scope

This Policy covers complaints about content on Kyssy that you believe is:

• Illegal under applicable law.
• In violation of our Terms of Service, including our Acceptable Use Policy.
• Otherwise failing to comply with applicable law or regulation.

This Policy does not cover:

• Content moderation decisions: If you disagree with a decision we made about your own content or account (such as content removal, account suspension, or a warning), please see our Appeals Policy.
• Copyright infringement claims: If you believe content on Kyssy infringes your copyright, please see our DMCA Policy.

Complaints about Content Moderation Decisions

We moderate content on Kyssy in accordance with our Terms of Service and Acceptable Use Policy. If you have been subject to a content moderation decision and wish to challenge it, you may do so by emailing [email protected].

All such appeals are handled in accordance with our Appeals Policy, which serves as our internal complaint-handling system under the Digital Services Act (DSA) and the UK Online Safety Act.

Complaints of Copyright Infringement

If you believe that content on Kyssy infringes your copyright or other intellectual property rights, please submit a notice in accordance with our DMCA Policy. Copyright-related complaints will not be processed under this Complaints Policy.

How to Make a Complaint

You may submit a complaint using any of the following methods:

• Report Content Form: Use the “Report” feature available on the platform to flag specific content.
• Email: Send an email to [email protected] with as much detail as possible.
• Mail: Send a written complaint to Hex42 Ventures LLC, 2277 South Park Ave, Unit #75, Buffalo, NY 14220.

Your complaint should include sufficient information for us to identify the content at issue and understand the basis of your concern. This may include the URL of the content, a description of the content, the reason you believe it violates our policies or the law, and your contact information.

We will confirm receipt of your complaint without undue delay.

Complaint Review Process

Upon receiving a complaint, we will:

1. Review the information provided in the complaint.
2. Request additional information from you if the complaint is incomplete or unclear.
3. Investigate the complaint in good faith and in a timely manner. For complaints involving potentially unlawful or nonconsensual content, we aim to complete our initial review within five (5) business days.
4. Remove or restrict access to the content if we determine it is unlawful or violates our policies.
5. Notify you of the outcome of our review and the reasons for our decision.

If you are not satisfied with the outcome, you may appeal our decision under our Appeals Policy.

For disputes involving consent (where a party claims content was created or shared without their consent), we may refer the matter to a neutral third-party body for resolution.

Use of Automation and AI

We may use automated tools, including artificial intelligence, to assist in the detection and initial assessment of potentially violating content. Our approach to automation includes:

• Transparency: If your complaint is assessed or acted upon using automated means, we will notify you of that fact.
• Human Oversight: All significant decisions resulting from automated assessments are subject to human review. You may request a human review of any automated decision by submitting an appeal under our Appeals Policy.

Trusted Flaggers (EU/EEA)

In accordance with Article 22 of the Digital Services Act, we will give priority to complaints submitted by entities that have been designated as “trusted flaggers” by the relevant Digital Services Coordinator. Trusted flaggers are organizations with recognized expertise in identifying illegal content. Complaints from trusted flaggers will be processed on a priority basis.

Abuse of Complaints Process

We do not tolerate abuse of the complaints process. Submitting complaints in bad faith, including filing frivolous, vexatious, or knowingly false complaints, is prohibited. If we determine that a user is abusing the complaints process, we may:

• Restrict or suspend the user’s ability to submit complaints.
• Restrict or suspend the user’s account.
• Take other appropriate action under our Terms of Service.

We will notify the user of the reasons for any restriction and provide an opportunity to appeal under our Appeals Policy.

EU/EEA Consumer Mediation

If you are located in the European Union or European Economic Area and are not satisfied with how your complaint was handled, you may seek resolution through an alternative dispute resolution (ADR) body. In accordance with Article 21 of the Digital Services Act, you may also refer the matter to a certified out-of-court dispute settlement body. We will engage with such bodies in good faith.

Regulatory Complaints under the DSA (EU/EEA)

If you are located in the European Union or European Economic Area, you may file a complaint with your national Digital Services Coordinator if you believe we have violated the Digital Services Act. You may also dispute our handling of a complaint through the procedures outlined in our Appeals Policy.

Regulatory Complaints (UK)

If you are located in the United Kingdom and are not satisfied with how your complaint was handled, you may escalate your complaint to Ofcom at https://www.ofcom.org.uk/make-a-complaint.

Your Statutory Rights

Nothing in this Policy limits or affects your statutory rights under applicable law, including your right to seek judicial redress before a competent court.